At the beginning of January 1994, I started a new role. I was fresh from a company-sponsored MBA programme at Warwick Business School, and I was supposed to be a hot-shot. My new challenge was to lead a major change programme, and I was terrified. As I walked through the door on my first day, all of the faces in the open-plan office turned to me, the new boss. I smiled confidently, but my stomach was in a knot. I was suffering a bad case of Imposter Syndrome. In reality, I was a theory hot-shot with no experience leading change.
And no one, least of all my new boss, was interested in change management theory or any other type of theory I learned on my MBA. My boss, who had initiated the programme I now inherited, made it clear that my reputation depended on my ability to deliver £x million in cost savings by the end of the following year. "The clock is ticking," he told me.
It turned out that the change programme comprised 12 projects, most of them already underway. It took only four weeks for two of the projects to go disastrously off the rails. Over the next two years, I got my real education in change leadership. I learned the importance of building relationships and limiting risk through experiments while still delivering significant change that sticks.
My team pruned out about half of the 12 projects we started with and planted new ones to make up the shortfall. We still had failures but ensured they failed quickly and cheaply. Without realising it, we had become gardeners.
Over the next twenty years, my education continued, sometimes as a leader and sometimes as an advisor to leaders. I experimented with new ideas, updated existing ones and let go of others whose time had passed. Sometimes ideas worked out, and sometimes not.
Then while running a workshop for a client's "Emerging Leaders Forum", I was asked a question and found myself saying, "try thinking and acting like a gardener, not a mechanic". And before I could explain what I meant, participants started to chip in with ideas about what it would mean to be a gardener at work. The room ran with the analogy and used it as a tool to generate and explore novel ideas and pathways, using concepts that were already familiar. It was systems and complexity thinking without the jargon.
Then along came the pandemic, and I put what I had learned, in nearly 30 years of leading change§, into a book, "Gardeners Not Mechanics: How to Cultivate change at work". The positive response to the book, from experienced change practitioners, exceeded my expectations. And this workshop is based on that book.